Frequently Asked Questions (FAQs)
General Questions
What is the LodeStar Pendant?
The LodeStar Pendant is a cutting-edge wearable designed to help you unlock your full potential, both mentally and emotionally.
Who is behind LodeStar?
LodeStar is the brainchild of Paul Jewicz, a Ukrainian-born American.
Who is the ideal user for the LodeStar Pendant?
The LodeStar Pendant is designed for anyone looking to improve their mental focus, emotional well-being, and overall life balance.
Product Specifications
What are the dimensions and weight of the LodeStar Pendant?
The pendant measures approximately 1 cm in thickness and 3.3 by 3.6 cm in width and length. It weighs 36.6g.
What are the hardware components of the LodeStar Pendant?
The pendant includes a Raspberry Pi Pico W, 2 LEDs, a vibration motor, a battery, a charging controller, and a button.
Is the LodeStar Pendant water-resistant?
The current version of the LodeStar Pendant is water-resistant.
What operating systems are compatible with the LodeStar mobile app?
The mobile app is compatible with Android and iOS devices.
Customization & Pricing
Can I customize my LodeStar Pendant?
Yes, for an additional $25, you can customize the casing of your pendant.
How much does a LodeStar Pendant cost?
The standard LodeStar Pendant is priced at $199.
Do you offer bulk discounts?
Yes, we offer special pricing for bulk purchases. Contact our sales team for more details.
Are there any subscription fees?
No, there are no additional subscription fees.
Features & Functionalities
What functionalities does the LodeStar Pendant offer?
The pendant offers configurable notifications, custom/scheduled notifications, mobile app compatibility, and automatic time syncing.
Is there a mobile app for LodeStar?
Yes, a mobile app is available for customization and settings.
Can I turn off notifications?
Yes, you can customize or turn off notifications via the mobile app.
Is my data secure?
Your data is encrypted and securely stored.
Usage & Care
How do I wear the LodeStar Pendant?
The pendant is designed to be worn around the neck and wrist (coming soon)
How do I clean my LodeStar Pendant?
Use a soft, damp cloth for cleaning.
Can I use the LodeStar Pendant while exercising?
Yes, it is designed for most daily activities, including light exercise.
Is the LodeStar Pendant hypoallergenic?
The materials used are hypoallergenic.
Battery & Charging
How long does the battery last?
Battery life varies but generally lasts up to three days.
How do I charge the LodeStar Pendant?
Use the provided USB charging cable.
Is the battery replaceable?
The battery is not user-replaceable but can be replaced through our repair services.
Does the LodeStar Pendant support wireless charging?
The current version does not support wireless charging.
Troubleshooting
My LodeStar Pendant isn't syncing. What should I do?
Ensure Bluetooth is on and the app is running. Contact support if issues persist.
The mobile app isn't working properly. What should I do?
Try restarting the app or your phone. Update or reinstall the app if issues persist.
How do I reset my LodeStar Pendant?
You can reset the pendant via the mobile app.
I'm not receiving notifications. What should I do?
Check the mobile app settings and ensure you are within Bluetooth range.
Shipping & Returns
Do you offer international shipping?
Yes, we ship worldwide.
What is your return policy?
We offer a 30-day return policy for unused and undamaged products.
How long does shipping take?
Domestic shipping takes 3-5 business days, international up to 2 weeks.
Can I track my order?
Yes, you will receive a tracking number via email.
Support & Contact
How can I contact customer support?
Contact us via email at [email protected] or call 1-800-LODESTAR.
Do you offer technical support?
Yes, technical support is available via email and our helpline.
How do I provide feedback or suggestions?
Send your feedback to [email protected].